Frequently Asked Questions
Everything you need to know about your Dorsey experience.
How should I care for my Dorsey jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch to prevent scratching and oxidation.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that custom orders and final sale items are non-returnable.
When will my order ship?
In-stock items typically ship within 2-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location.
What materials do you use?
Dorsey specializes in high-quality lab-grown gemstones and sustainable metals, including 14k gold and sterling silver, designed for long-lasting wear.
How can I find my correct size?
Please refer to our comprehensive Size Guide located on each product page to find measurements for necklaces, bracelets, and rings.